The reported choices
Refund or store credit?
The brand response reported by Page Six describes two options for purchasers. More detailed conditions come from a customer email described by Inc.
Inc., November 9, 2026, attributes these details to a customer’s email screenshot. The broader brand statement does not specify a credit amount or every return condition. Obtain confirmation for your own order.
A practical starting point
How to ask about your order
- Find your order and the brand’s message. Check your purchase email, including spam, for the calendar offer. Have your order number and the email used at checkout ready.
- Choose what you want to ask for. Tell support whether you prefer a refund or store credit. Ask for the amount, currency, return conditions, fees and deadline in writing.
- Use an official SKIMS channel. Open the brand’s contact page or email help@skims.com, which is listed on that page. Share order details directly with SKIMS.
- Follow the instructions you receive. If a return is required, use the route SKIMS confirms. Keep the correspondence, return receipt and tracking details until the case is resolved.
The contact routes are from the SKIMS contact page. This checklist is our practical guidance; SKIMS confirms eligibility and handles the request.
Before making a decision
Details to confirm with SKIMS
- Credit amount, currency and restrictions
- The $148 US launch price and a reported $150 credit are different figures. Confirm the offer attached to your order, including any expiry or redemption conditions.
- Opened, used or incomplete calendars
- We could not verify a published calendar-specific rule covering these conditions. Describe your items accurately when asking for instructions.
- Return shipping, tax and original delivery charges
- A universal fee or reimbursement rule for this offer could not be confirmed. Ask for the total you would receive and any deduction before arranging a return.
- Deadline and processing time
- No single calendar-specific deadline or payment timetable was established from the sources below. Check the dated message for your order.
- International or third-party purchases
- Tell support your country and original seller. Eligibility and the returns route may differ by market or retailer.
SKIMS also publishes a general returns policy that varies by market. Its ordinary deadlines, fees and product-condition rules should be checked against the calendar-specific instructions you receive.
Make the first message easier
A message you can adapt
Copy this request and add your order number in your own email app. It asks for the details you need before choosing an option.
A dated record
What has been reported?
- Page Six publishes the brand’s response, including its statement that it contacted purchasers with a choice of refund or SKIMS credit.
- Inc. describes the return-versus-credit options in a customer email.
- The Calendar Edit checks the reporting and official contact routes for this guide. An individual order’s eligibility is confirmed by the retailer.
Common buyer questions
SKIMS Advent Calendar refund FAQ
Is SKIMS offering advent calendar refunds?
SKIMS told Page Six that calendar purchasers had been contacted with a choice of a full refund or SKIMS credit. Check the email for your order or ask SKIMS support to confirm your eligibility.
Do I have to return the calendar to get a refund?
Inc. describes a customer email offering a full refund after a return, or credit while keeping the calendar. Ask SKIMS for the instructions that apply to your order before sending anything back.
Is the store credit $148 or $150?
The US launch price was $148; Inc. reports $150 in credit in the customer email it describes. The broader brand statement does not specify a credit amount. Confirm the amount and currency in your own offer.
What if I have already opened or used the items?
We could not confirm a published calendar-specific rule for opened, used or incomplete sets. Tell SKIMS the condition of your calendar and request written instructions.
What is the deadline, and is return shipping free?
We could not verify a universal deadline or shipping-fee rule for this calendar offer. Check the message for your order and ask SKIMS to confirm the deadline and whether any fee applies.
What if I did not receive an email or ordered outside the US?
Use the contact page on skims.com with your order number, purchase email and country. International and third-party purchases may have different routes; ask SKIMS or the original seller which offer applies.
Sources checked November 11, 2026
Reporting & official links
- Page Six: the brand response · November 9, 2026. Reports a statement from representatives for SKIMS.
- Inc.: reported customer-email options · Annabel Burba, November 9, 2026. Describes an email screenshot shared by a customer.
- SKIMS: official contact page · Contact routes checked November 11, 2026.
- SKIMS: general returns policy · Market-specific policy; check the local version and your calendar instructions.
- Calendar product photography: Hello Subscription.